Shipping Information
MOKLAX Shipping Information
At MOKLAX, we are proud to offer our customers FREE shipping on all orders!
Order Processing Times: Please allow 1-3 business days for us to process and dispatch your order after it is placed. Once handed off to our shipping carrier, your order is considered dispatched and en route to your specified address. During peak times and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times: The estimated delivery time depends on various factors, primarily your location. Please see the estimated delivery times based on your country of residence:
🇺🇸 USA: 8-12 business days
🇨🇦 Canada: 7-14 business days
🇬🇧 United Kingdom: 7-14 business days
🇦🇺 Australia: 10-20 business days
🇫🇷 France: 7-14 business days
🇩🇪 Germany: 7-14 business days
🇮🇹 Italy: 7-14 business days
🌍 Rest of the World: 10-20 business days
Please note, during peak times and holidays, shipping carriers may experience delays beyond our control, including unexpected customs delays for worldwide shipments.
Order Changes and Accurate Shipping Details: Ensure accurate shipping details during checkout to avoid delays or cancellations. For any address issues detected by our system, our support team will email you within 3 business days of order placement. If we don't receive a response, we reserve the right to cancel your order.
To correct shipping details, email us at contact@moklax.com within 24 hours of placing your order. While we'll do our best to accommodate changes, we can't guarantee modifications after this time.
Delayed Delivery: While we aim for prompt delivery, delays may occur due to factors beyond our control, like severe weather or courier disruptions. We'll notify you promptly of any issues affecting your order and work to resolve them as swiftly as possible.
Lost or Stolen Packages: Regrettably, once handed to our courier partners, package security is beyond our control. If your package is lost or stolen, contact us at contact@moklax.com for assistance. We recommend filing a claim directly with the courier company and will support you throughout the process.
Shipping Policy Changes: MOKLAX reserves the right to update our Shipping Policy without prior notice. It's your responsibility to review the latest version before purchasing and using our products. By continuing to use MOKLAX products, you indicate acceptance of this Shipping Policy and any revisions made.
We encourage periodic review of this policy to stay informed of any changes affecting your orders. For questions or concerns, reach out to us anytime.
